I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously...
Make your customers comfortable and they will give you their lives.
Your customers are responsible for your company’s reason for existing.
Customers are human and humans can view situations in unexpected ways.
Service is not something you do. It is something you are.
How you think about your customers influences how you respond to them.
Capitalize on charm by continually captivating your customer.
The code-of-ethics playlist:o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.o Pride yourself in the diversity of your experience and know that you have a lot to offer.o Commit to creating...
The purpose of every business and organization is to get and keep customers.
Customers loves certainty, make sure you give it to them.
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you...