The death knell for any enterprise is to glorify the past — no matter how good it was.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.
The missionary is building the product and building the service because they love the customer, because they love the product, because they love the service. The mercenary is building the product or service so that...
Position yourself with something that captures your curiosity, something that you’re missionary about.
We are stubborn on vision. We are flexible on details….
We can’t be in survival mode. We have to be in growth mode.
No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that...
Cultures aren’t so much planned as they evolve from that early set of people.
I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was...
I wanted a woman who could get me out of a Third World prison. Life’s too short to hang out with people who aren’t resourceful.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
The Post is famous for its investigative journalism. It pours energy and investment and sweat and dollars into uncovering important stories. And then a bunch of websites summarize that [work] in about four minutes and...
E-mail has some magical ability to turn off the politeness gene in a human being.
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