In hospitality, people vacation where you live. And so when I stay home from work it’s like a double vacation.

At the Peabody Hotel, you’ll find two things: a pea and a body. Was it murder by starvation? Come spend the night and decide for yourself.

A soul of hospitality and a heart of humanity is a house of love, peace, freedom, liberty and justice.

Service is a promise that cannot be seen, touched, or felt through any of our external senses.

And benefits? Just getting to breathe the same air as the distinguished guests that’ll scoff and sneer at me is more reward than I could imagine this side of heaven.

When I was a concierge, I didn’t want a guest’s gratitude. I wanted gratuity. A thank you and a warm smile are always made warmer by a transfer of money.