As human beings, we are the genetic elite, the sentient, contemplating and innovating sum of countless genetic accidents and transcription errors.

In most companies, the formal hierarchy is a matter of public record – it’s easy to discover who’s in charge of what. By contrast, natural leaders don’t appear on any organization chart.

All too often, legacy management practices reflexively perpetuate the past – by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths.

Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem...

It’s not just that individuals have lost faith in the integrity of their leaders, it’s that they no longer believe society’s most powerful institutions are acting in their interests.

As the great grandchildren of the industrial revolution, we have learned, at last, that the heedless pursuit of more is unsustainable and, ultimately, unfulfilling. Our planet, our security, our sense of equanimity and our very...

Obviously, you don’t have to be religious to be moral, and beastly people are sometimes religious.

An employee who’s one of hundreds, rather than one of a few, is unlikely to feel personally responsible for helping the organization adapt and change.

If corporate leaders and their acolytes are not slaves to some meritorious social purpose, they run the risk of being enslaved by their own ignoble appetites.

The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even...

Remarkable contributions are typically spawned by a passionate commitment to transcendent values such as beauty, truth, wisdom, justice, charity, fidelity, joy, courage and honor.

We owe our existence to innovation. Our species exists thanks to four billion years of genetic innovation.

During the ten years I lived in the U.K., I frequently attended an Anglican church just outside of London. I enjoyed the energetic singing and the thoughtful homilies. And yet, I found it easy to...

Most of us do more than subsist. From the vantage point of our ancestors, we live lives of almost unimaginable ease. Here again, we have innovation to thank.

Today, no leader can afford to be indifferent to the challenge of engaging employees in the work of creating the future. Engagement may have been optional in the past, but it’s pretty much the whole...

Most companies don’t have the luxury of focusing exclusively on innovation. They have to innovate while stamping out zillions of widgets or processing billions of transactions.

An uplifting sense of purpose is more than an impetus for individual accomplishment, it is also a necessary insurance policy against expediency and impropriety.

I’m a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on...

In most languages, ‘control’ is the first synonym for the word ‘manage.’ Control is about spotting and correcting deviations from pre-defined standards; thus to control, one must first constrain.

Over time, a successful company will acquire much in the way of resources and momentum, and these things often insulate it from reality once it has stopped being successful.

A noble purpose inspires sacrifice, stimulates innovation and encourages perseverance.

The biggest barriers to strategic renewal are almost always top management’s unexamined beliefs.

In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies.

Large organizations don’t worship shareholders or customers, they worship the past. If it were otherwise, it wouldn’t take a crisis to set a company on a new path.

What’s true for churches is true for other institutions: the older and more organized they get, the less adaptable they become. That’s why the most resilient things in our world – biological life, stock markets,...

Like a child star whose fame fades as the years advance, many once-innovative companies become less so as they mature.

As human beings, we are the only organisms that create for the sheer stupid pleasure of doing so. Whether it’s laying out a garden, composing a new tune on the piano, writing a bit of...

If organized religion has become less relevant, it’s not because churches have held fast to their creedal beliefs – it’s because they’ve held fast to their conventional structures, programs, roles and routines.

To create an organization that’s adaptable and innovative, people need the freedom to challenge precedent, to ‘waste’ time, to go outside of channels, to experiment, to take risks and to follow their passions.

Businesses fail when they over-invest in what is at the expense of what could be.

While one should never underestimate the ability of risk-besotted financiers to wreak havoc, the real threat to capitalism isn’t unfettered financial cunning. It is, instead, the unwillingness of executives to confront the changing expectations of...

It’s important to remember that innovators in business don’t always get a platform.

I live a half mile from the San Andreas fault – a fact that bubbles up into my consciousness every time some other part of the world experiences an earthquake. I sometimes wonder whether this...

I am an ardent supporter of capitalism – but I also understand that while individuals have inalienable, God-given rights, corporations do not.

When a politician bends the truth or a CEO breaks a promise, trust takes a beating.

Online hierarchies are inherently dynamic. The moment someone stops adding value to the community, his influence starts to wane.

There’s a simple, but oft-neglected lesson here: to sustain success, you have to be willing to abandon things that are no longer successful.

You have to train people how to be business innovators. If you don’t train them, the quality of the ideas that you get in an innovation marketplace is not likely to be high.

Building human-centered organizations doesn’t imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don’t want to be nannied.

To escape the curse of commoditization, a company has to be a game-changer, and that requires employees who are proactive, inventive and zealous.

In most organizations, change comes in only two flavors: trivial and traumatic. Review the history of the average organization and you’ll discover long periods of incremental fiddling punctuated by occasional bouts of frantic, crisis-driven change.

Power has long been regarded as morally corrosive, and we often suspect the intentions of those who seek it.

A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority.

… all too often, a successful new business model becomes the business model for companies not creative enough to invent their own.[2002] p.46

A well-conceived product excels at what it does. It’s close to being functionally flawless – like a Ziploc bag, a radio from Tivoli Audio, a Philips Sonicare toothbrush, a Nespresso coffee maker or Google’s home...

It’s not unusual for a would-be entrepreneur to get turned down half a dozen times before finding a willing investor – yet in most companies, it takes only one ‘nyet’ to kill a project stone...

An enterprise that is constantly exploring new horizons is likely to have a competitive advantage in attracting and retaining talent.

I don’t know whether the universe contains any evidence of intelligent design, but I can assure you that thousands of everyday products do not.

You can’t build an adaptable organization without adaptable people – and individuals change only when they have to, or when they want to.

An adaptable company is one that captures more than its fair share of new opportunities. It’s always redefining its ‘core business’ in ways that open up new avenues for growth.