First LEARN…thenremove the ‘L

The best lessons I’ve been taught is that you should definitely have a plan. Try to imagine yourself six months in advance, and always save your money. Because there are always going to be unintended...

…while extraordinary products and unique services still afford a competitive advantage, the one advantage that stands the test of time…is people.

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees...

Culture is like water in the sea; it can either keep the business ship afloat or drag it down and sink it.