Wat de bezoeker gewend is op internet, is meestal het beste.

Als een site is voorzien van een elegant design maar verder niet bruikbaar is, zal de site falen. Het omgekeerde is echter ook van toepassing! Als een site perfect bruikbaar is maar is voorzien van...

The test of the machine is the satisfaction it gives you. There isn’t any other test. If the machine produces tranquility it’s right. If it disturbs you it’s wrong until either the machine or your...

In reality, though, most of the time we don’t choose the best option—we choose the first reasonable option, a strategy known as satisficing.

Your objective should always be to eliminate instructions entirely by making everything self-explanatory, or as close to it as possible. When instructions are absolutely necessary, cut them back to a bare minimum.

Designers love subtle cues, because subtlety is one of the traits of sophisticated design. But Web users aregenerally in such a hurry that they routinely miss subtle cues.

As a rule, conventions only become conventions if they work.

The more you watch users carefully and listen to them articulate their intentions, motivations, and thought processes, the more you realize that their individual reactions to Web pages are based on so many variables that...