All our recent initiatives are very successful because they answer to what our customers are telling us they want and that is a more comfortable, enjoyable flying experience, … If other airlines like American do not realize that this is important to fliers especially the most frequent flyers then they must not be listening to...
We’re always looking at ways to lower our cost but as of now we still have pillows.
We were selling stuff that can entertain you during a flight or stuff you forgot.
Right now, the air-to-ground solution is much more economical to us.
There are many, many ways customers can use their miles beyond air travel.
It’s becoming more popular to use your miles for non-travel types of experiences.