The results say that actual interest in revenue generation is still very low. All the talk about profit centers is just that — it’s all talk. The dominant driver [in contact center maturity] is still cost savings.
The results say that actual interest in revenue generation is still very low. All the talk about profit centers is just that — it’s all talk. The dominant driver [in contact center maturity] is still cost savings.
I don't spend most of my life in front of the media.




(12 votes, 3.08 )Acting is real important to me. I love it, and it's something I care about.




(16 votes, 3.25 )I've made up so many stories about my name, I can't remember.




(11 votes, 3.64 )Don’t aspire to make a living, aspire to make a difference.




(10 votes, 4.50 )Do what you have to do to do what you want to do.




(9 votes, 4.78 )I never really had the classic struggle. I had faith.




(5 votes, 4.40 )I'm not a film buff. I don't watch a lot of movies.




(8 votes, 3.50 )Do Not Sell My Personal Information
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