If nothing is declared unchangeable, then the organization will resist all change. When there is defining vision, the only way the organization can define itself is its stasis.

The business we’re in is more sociological than technological, more dependent on workers’ abilities to communicate with each other than their abilities to communicate with machines.

The best predictor of how much work a knowledge worker will accomplish is not the hours that he or she spends, but the days. The twelve-hour days don’t accomplish any more than the eight-hour days....

Managers who inspire extraordinary loyalty from their people tend to be highly charismatic, humorous, good-looking, and tall. So, by all means, strive to be those things. If you don’t feel sable to improve any of...