Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. They are important not only for the food, drink, clothing,...

If somebody says, This product comes with a money-back guarantee unless the customer is completely satisfied, it should mean what it says.

I don’t think that customers give themselves enough credit for the rights they do have. Customers are more apt to go along with whatever they think the store is going to do and never question...

I think we’re in the process of correcting the pretty much one-way market action of the past couple of weeks, where we came off of those climactic lows and exploded to the upside.

[While Parker publishes its guarantee on its Web site and in product material, not all companies do. If a store does not say in advance what it will guarantee,] then you should find out, …...