It’s been a perfect mentoring system and support back and forth.

Years ago, we insisted on a 40-hour week, working 8 to 5. We’ve become much more flexible in terms of number of hours as well as when employees work. We want to keep people in...

Right now, those people would have 20 years of experience and be stepping into management roles.

The minor labor shortage of the 1980s, plus the prediction of a shrinking work force, made us really focus on these issues. We knew it wasn’t going to be just a blip.