Communication can’t always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send.

In today’s environment, hoarding knowledge ultimately erodes your power. If you know something very important, the way to get power is by actually sharing it.

Within everyday ordinary people, if you look closely, you can find some extraordinary things.

The people in power are the people who are constantly able to discover new and relevant knowledge, which is really tied to the capacity to learn.

Sometimes creativity just means the daily work of helping others to see a problem in a different way.