Your most important task as a leader is to teach people how to think and ask the right questions so that the world doesn’t go to hell if you take a day off.

Every day, every hour, every minute, they’re adjusting in real time.

You can never cut your way to success. How would those analysts like to be treated like they think (Costco or Starbucks) ought to treat their people?

Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to...