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Jeff Kagan  Quotes
This is unprecedented, … that a player of this size could change its position so quickly — going in with crushing debt and coming out debt-free.

—Jeff Kagan

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The rules of the telecom business are changing,

—Jeff Kagan

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With this merger, AT&T is going to be the biggest phone company and the biggest wireless company. That means they’re also going to be the biggest competitor to the cable companies.

—Jeff Kagan

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Company
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There will be quite a bit of choice when it comes to watching television and unlike yesterday where customers chose one company to order television from, tomorrow they may choose multiple providers based on the...

—Jeff Kagan

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Choice
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The bargains are going to come when you put [services] all under one roof.

—Jeff Kagan

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Bargains
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It sounds pretty cool,

—Jeff Kagan

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Nortel has been saddled with accounting issues for years. Last year we thought it was done and the company was going to start recovery. This news bothers everyone — investors, customers and workers. Getting back...

—Jeff Kagan

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There are too many VOIP users who have cut their traditional phone service or turning off VOIP service to be a valid solution.

—Jeff Kagan

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Service
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Nextel is going to need a couple of buffers, and the lack of interoperability is one, … If they didn’t have these buffers, they’d be in serious trouble.

—Jeff Kagan

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Customers love what competition does for their phone bills, but it often comes at the cost of workers. Real people lose real jobs to keep the companies cost-competitive. … We can’t have it all competition,...

—Jeff Kagan

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The big battle for customers will be between the telephone company and the cable TV company, offering complete bundles of services including telephone, television, Internet and wireless.

—Jeff Kagan

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Parents will love this feature. Kids will find it a mixed bag. They like the protection it provides just in case they get in trouble and need help, but some kids may not like their...

—Jeff Kagan

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Is SBC buying at the right price? That’s the key. It could cost less to do a deal in a year.

—Jeff Kagan

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It’s going to strengthen AT&T. They’ll have a single brand from coast to coast and it will prepare them to compete against the cable companies.

—Jeff Kagan

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As an industry, how do we handle this? Is it fair to have a company have a competitive advantage based on going into bankruptcy? This could force the whole industry to restructure.

—Jeff Kagan

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Company
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But better would be to find another solution and within the 30 days. While we do need to address the E911 issues, and while users need to understand the problems, cutting off their phone service...

—Jeff Kagan

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AT&T actually exited the cell phone business in its early days and had to buy its way back into wireless later. If it hadn’t been broken apart, you’d never have gotten the creative juices of...

—Jeff Kagan

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Business
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It doesn’t get any easier for RIM because more companies want that mobile-messaging business. The market they had to themselves is now something everyone wants a piece of.

—Jeff Kagan

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Business
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AT&T was able to beat them to the punch.

—Jeff Kagan

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This would be a big move away from the auction business for eBay. It could be a sign of a change in strategy for the company as the telecoms industry begins to explode again.

—Jeff Kagan

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Business
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For a long time, convergence and all-in-one services were ideas that many people believed in even though they couldn’t see it in the marketplace. Now we see a lot of carriers coming to the same...

—Jeff Kagan

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The television industry is reinventing itself, the same way the telephone industry is reinventing itself and they are all blending,

—Jeff Kagan

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Television
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What Parks is reporting makes sense if you are thinking about the Internet from today’s perspective of speed, service and price. The Internet, though, is evolving, with new services, lower prices and faster speeds. I...

—Jeff Kagan

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This technology was in the enterprise and tucked away from sight for a long time. Now that it’s hitting the mainstream, the similarities among the technologies are coming to light and everyone’s realizing how enormous...

—Jeff Kagan

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Technology
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The good news is that everything that is supposed to be up is up.

—Jeff Kagan

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News
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They have got to change the world’s view of the company. It’s something that goes way beyond what they’ve done in the past.

—Jeff Kagan

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They realize there’s a big potential problem brewing. We’re moving into a customer-centered marketplace where prices come down and innovation goes up. The cable companies can and should be marketing like crazy right now. They...

—Jeff Kagan

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Potential
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This really is about reinventing SBC.

—Jeff Kagan

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This could be devastating to the users who are about to be turned off, but they should have switched phones and networks by now. It won’t be as many as you think. Many will switch...

—Jeff Kagan

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This was the biggest operational challenge the industry has ever faced.

—Jeff Kagan

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They’re all going to offer that killer bundle, and that’s what people are going to buy because the pricing is better.

—Jeff Kagan

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People
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They are gearing up to fight new competitors, the cable-television industry, for the complete bundle of services, including telephone, television, wireless and Internet.

—Jeff Kagan

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Television
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There’s a new class of entrepreneur out there that’s finding new ways to use high-speed service that’s draining capacity.

—Jeff Kagan

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Class
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Now customers realize there are a lot of competitors. BlackBerry is not the only cat in the bag anymore.

—Jeff Kagan

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It sounds pretty cool. But if someone was using it against me, I’d say, ‘How dare they!

—Jeff Kagan

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People won’t just buy bundles for the sake of convenience. They will favor the brands they trust, but they will also want to know they’re getting the best services available.

—Jeff Kagan

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Their focus on bundling and broadband seems to be working since they are growing, not losing business, so far. They are losing some customers to the cable TV industry, but the numbers are still strong.

—Jeff Kagan

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Business
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What’s radically impressive about Southwestern Bell’s offering is that their highest rate is just nine cents, while most others get as high as 20 or 30 cents, … They didn’t have to go that low....

—Jeff Kagan

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It makes sense for companies to merge. They have higher income and lower expenses as the competitive threat grows.

—Jeff Kagan

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Income
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We should see a significant recovery in cable television stock prices in the next few months.

—Jeff Kagan

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Television
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The purpose is really twofold. To update the thinking of investors and customers on the changing company and the changing industry.

—Jeff Kagan

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The wireless phones will be used to manage more and more of our lives. If we are going to use these phones for all they can offer, we have to be smart about it. Either...

—Jeff Kagan

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Carriers would much rather differentiate themselves with service and features rather than price. No one wants to fall behind on building that loyal customer base for all the services that are going to come over...

—Jeff Kagan

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Service
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It’s the next natural wave of industry consolidation.

—Jeff Kagan

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Consolidation
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There is nothing fundamentally wrong with their business. It is not fading away. When the economy picks up, the Bells will pick up.

—Jeff Kagan

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Even though competition is arguably decreasing, the larger companies have more network assets they can put to use for their customers. The costs will always be higher for overseas calling, but in the long run,...

—Jeff Kagan

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Competition
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Telecommunications as an industry in the United States is going through massive changes. We are in the middle of a major to 30-year transformation. When we come out the other side, we’ll have the choice...

—Jeff Kagan

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United States
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The big cable and phone companies are now offering this service and they have considerable market power to work with.

—Jeff Kagan

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Power
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You’re going to have many more services to buy, so I think we’re going to end up buying more of them.

—Jeff Kagan

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For a long time we watched the long-distance companies take it on the chin but the Baby Bells held their own. All of a sudden we’re seeing the Baby Bells touched by the same pressures.

—Jeff Kagan

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