We looked at all the products on the airplane, such as slippers, and tried to find where we could save and how we could get a new supplier so that we could still maintain our...

We have been anticipating the opportunity to participate in the growing China market for five years.

There’s so much market stimulation right now that we don’t have to worry about cutting into each others’ passengers. It’s an exploding market.

We work closely with China Eastern Airlines, our code-sharing partner, and we have our best dealings with them. So, Chinese carriers will mature, will compete on the world level and will benefit from competing with...

We have truly put the magnifying glass to everything we do as a company.

The business is moving into this part of the world and our job is to provide people who travel in our network with access to regions where their businesses are growing.

Any top corporate entity wants to see the overall network capability they get by giving business to an air carrier.

Each fleet type, with one captain retiring, could mean millions of dollars in just training the next person to cover it.

They have decided to make their business profitable rather than being a cost to the company. The idea is to change the mentality of the mechanic group to become a revenue generating business unit.

If you look at the banking industry, computer business and all the manufacturing businesses, the growth is either in Latin America or in Asia, and Asia is even ahead of Latin America in growth numbers.

This is also about niche marketing. There is business in the United States. If everybody moves out their heavy maintenance, when somebody needs it immediately, you can charge a good price.

It is equally safe and equally reliable, but it is half the fuel we consume when pushing the airplane out of the gate.

Our load factors on the Delhi flight are absolutely much better than we expected.