Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.

The company may have captured their minds, their bodies and their pockets, but that doesn’t mean it’s captured their hearts.

True leaders live their values everywhere, not just in the workplace.

Any expert will tell you that if you want emotionally committed relationships then people must be allowed to be true to who they are.

Having the right attitude is fundamental to being an effective leader.

Imagine a world where what you say synchs up, not sinks down.

The first step to solving any problem is to accept one’s own accountability for creating it.

What managers want most from companies they stop themselves from getting.What companies want most from managers they stop them from giving.

Values are deeply held personal beliefs that form your own priority code for living.

The heart of a company’s performance is hardwired to the hearts of its managers.

The real power of effective leadership is maximizing other people’s potential which inevitably demands also ensuring that they get the credit. When our ego won’t let us build another person up, when everything has to...

Providing the ultimate solution to work/life balance: not escaping from work but living the way you want to at work.

Here’s what you need to know most about leadership: Lead your own life first. The only thing in this world that will dependably happen from the top down is the digging of your grave.

It’s impossible for a company to get what it wants most if managers have to make a choice between their own values and company priorities.

A company can’t buy true emotional commitment from managers no matter how much it’s willing to spend; this is something too valuable to have a price tag. And yet a company can’t afford not to...

The high quality of a company’s customer experience rarely has anything to do with the high price of their product.

Because our attachment to control is either unexamined or addictive, we do not understand that by relinquishing control and providing choice, we increase our influence and impact many times over.

When you don’t know what true for you, everyone else has unusual influence.