In the customer care space there are a lot of systems that store data — CRM, trouble ticketing, order entry, order management. This data needs to be pulled out and made accessible to the customer...

It’s important to have a seamless experience for enterprise’s end user customers. We have aggregated data from just about every application there is.

At the end of the day, though, we do support non-SOA-based integration as well, so if the customer already has made a significant commitment to a non-SOA-based strategy…we can certainly support that.

CCF will provide a single unified portal, taking one, two, three, ten or 15 presentation layers and consume them into CCF.