We went from, literally, survival mode to where we are today in four years. While I can’t articulate to you how dramatic a change that is suffice it to say it’s huge.

Complacency is the biggest challenge. When you’ve seen success, you can start loosening the belt a little bit…We try to stay focused, and we need to be prepared for the [economic] downturn. If we start...

Employees love it. And it’s an example of the way the communication inside the company has changed.