Microsoft’s original strategy was to protect its installed base against the onslaught of Java and maintain its Windows clientele. When they lost the court [preliminary injunction] it took their product strategy and thwarted it.

It’s interesting that GM, by reputation one of the slowest to innovate, would be the first to go this far. That’s pretty dramatic. A lot of people will be watching.

The direct vs. indirect decision is so huge, … As soon as you change the model, your existing channel thinks about changing suppliers. In the case of GM, will the independent dealers leave GM and...

Siebel could see the writing on the wall and knew the time had come to make a deal,

The direct vs. indirect decision is so huge. As soon as you change the model, your existing channel thinks about changing suppliers. In the case of GM, will the independent dealers leave GM and go...

The inclusion of BPM, BRM and BAM in an SOA is a crucial step toward establishing an IT infrastructure that cost-effectively supports the transformation to a real-time enterprise.