The market for service desk solutions is pretty saturated. People have selected their products and they are a pain to replace.

This is clearly Oracle reacting to competitive moves from Quest and BMC, and I’d say it’s probably a smart move on their part because there’s escalating interest among end users in reducing the complexity of...

Recent trends are such that ‘reasonable prudence and responsibility’ are no longer adequate to protect executives from liability in the case of security or performance breakdown. You need to show extraordinary efforts are taken to...

It’s hard to judge just yet how well Oracle has done this without taking a closer look, but at least it suggests that they understand the problem.

Microsoft is really making a major play for the enterprise.