These were people working hours each day, who’d never done anything like this before, and then hurrying back to do their jobs.

We would work out requirements, and Brenda would communicate them with the offshore programmers. They’d work while we were sleeping, and she’d have them ready for us the next day.

You win or lose in many situations based on the technology you have. We’re talking about having a ticket to compete.

Our industry seems to change hourly, so it’s difficult to anticipate what five years will bring. But we wanted IS to build something flexible enough that we could add to it and make adjustments.