If an operator is involved in a second avoidable accident within 12 months, they are required to receive an additional 16 hours of training. Operators who have had three collisions or more within the last...

Those are just staff suggestions.

The whole public benefits from the profit made by these garages. You have to look at them every year and look at all the calculations and make sure that you’re not pricing yourself out.

Unlike some cities, our parking officers have to do a lot of other things as well, like direct traffic.

We have just completed a system safety audit. We are looking at all aspects of the operation and working to make improvements in the areas where we identify a need.

What we found out is that once you lose them, they don’t come back.

They work in tandem so you can’t really get a street-cleaning ticket in San Francisco unless we’re really street cleaning.

It’s pretty standard throughout the country. And we don’t give them to families, like they do in New York.

I think it was an important and a very constructive dialogue. The operators talked about how they felt, that they felt they had all been impugned, that the integrity of everyone working there (had been...