We went in yelling, ‘Where are you? Where are you?’ A couple of seconds later, we heard a voice say, ‘I’m upstairs.’ We were about to head up when we saw her leg on the...

She was conscious. She told us her [85-year-old] sister was still in there.

The son was very grateful to us.

The house was engulfed in smoke already. You couldn’t see inside. We dropped to the ground and went in.