We were in excellent shape until Wednesday.

Drivers are instructed and trained that if someone becomes disruptive, we call law enforcement. On a number of occasions, when the police have been called, it has resulted in arrest.

It’s pretty clear to us that the problems are fueled by alcohol. We understand that it’s a good thing people are using mass transit when they are under the influence, but then there is that...

It’s fairly common to have some kind of incident. It’s rare that there isn’t a disruptive situation. It may just be someone who is drunk and screaming.