If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.

93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.

Great communicators exemplify the power that building relationships, creating respect and achieving results can have.

Awareness is about improving social intelligence. If you can’t see, hear, or feel the dynamics of a conversation, you can’t manage them.

Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.

R.E.A.L. conversation: Recognize judgments. Express thoughts neutrally. Ask questions. Listen for verbal & non-verbal messages.