When I called CMS [Centers for Medicaid & Medicare Services], the line was either busy, there were long waits, or there was no information. We were told by an electronic voice often to call back...

For my regular customers I try to give them a five-day supply of medication and hope in the mean time things will get worked out. After a while, pharmacists cannot keep handing out medications.

She does have a pretty extensive history. But she’s never been a violent person.

The first month at best could be described as chaotic if not nightmarish.