The M-Class has had a lot of problems since its launch. The rate of deterioration on the E-Class is greater than on any other vehicle in the industry.

Lincoln’s CSI performance was also helped by improved vehicle quality. This has translated into a 14 percent decline in the volume of repairs needed, meaning that more of Lincoln’s work is maintenance-only, which is easier...

Vehicles that engage customers immediately upon first sight tend to keep those customers around to learn more about the vehicles.

Chevrolet is an example of a broad product line that offers customers many options that fit their needs.

About half of new car buyers say longer-term dependability is a key factor in choosing which vehicle they want. This is becoming the next major issue in the auto industry, and a much more consistent...

Since the 1997 model year, Ford vehicles have been improving on a consistent basis. This year is a bit of an exception. The Focus is one of those vehicles that hasn’t aged gracefully.