Sometimes you would wait four or five hours between rings, … we had to switch the damn thing off.

There is going to be a tremendous appetite for investing in the field of voice over IP from equipment manufacturers to service providers,

It’s hard to advance (in broadband penetration) when there are only two players (the Bells with DSL and the cable industry with cable modem service). We need a third option.

It’s not our desire to be the cheapest operator.

A customer has to have the access to a certain baseline of service,

It’s just a matter of time. Is that really the principle we want in this country, where the operator of the service is excluding competitors?

If the customer isn’t already buying high-quality broadband that doesn’t have congestion, what are they getting substandard performance?