I began to think about alternative forms of communication when I volunteered at parent support groups. Divorced parents used to ask me how they could communicate more with their children. I realized we don’t have...

If they don’t feel appreciated, they’re not going to stay with the job.

Praising people doesn’t mean you have to give them a raise. A little note can say for that day, for that project, you are happy with what they did — and your employees deserve to...

I believe that people hold on to notes. I do.