It should not have come down to the last week before enrollment started. There’s probably enough blame to go around.

I recommended that we step back and look at the changes coming down the pike. Before we use the next tool in the tool kit, I recommended we get all these things in line and...

It’s better to delay implementation than to move forward before we are ready and potentially jeopardize continuity of care for our members, claims payments for providers or the financial integrity of the department.

It’s really important that we have the assurance that the system is going to work before we flip the switch.