It helps the company in lots of ways. We have a wonderful return on investment.

The survey certainly shows that the emphasis (by voters) is on quality, not quantity. That, of course, is a major shift from what we normally focus and report on in the country.

We feel they are better off using the VITA sites, and we try to encourage that through the guide itself.

It’s estimated that 80 to 85 percent of all people currently eligible for EITC do apply for it. The reason we do this tool kit is not only to help employers provide better information to...