[Yet many people have found the book difficult to understand.] We’re hearing from a lot of people who can’t get through the handbook, … They say they can’t find out what they need to know....

We hear every kind of story.

The first thing people need to know is that they do not have to make any changes if they are happy with their health care plan today.

The biggest problem for most people is affording the health care they need, even with Medicare, … People are telling us they can’t afford to get the care they need, because Medicare supplemental policies are...

Two lousy choices is no better than seven lousy choices.

We try to connect meaning to everything. Otherwise it becomes a practice that’s sort of empty, eating pancakes without knowing why.

Lent is a time of prayer, but not for gloomy faces. Some people choose to give things up, but that’s a matter of personal piety. Many parishioners choose to add something, like prayer or extra...

We definitely tell them it’s an option, and it can be a lower-cost option than Part D.

[Some callers] aren’t paying their electric (bill) in order to get their medicine, … aren’t getting their medicine in order to pay their electric.

Shrove Tuesday marks the beginning of the Lenten journey in a celebratory way. We’re on this 40-day path. How can we remember this with our actions?