Predictive analytics allow advisors to more efficiently service and communicate with clients. Those [advisors] who don’t leverage these tools will find their practices more expensive to run, as they won’t be able to service a...

Through a business module mapping exercise, business unites can pinpoint common functions in different areas of operations, which serves as the basis for a service-oriented architecture.

In light of these three potential bottlenecks, insurers must resist the silo approach because process, content and data must mesh to drive operational improvements.

It is just a philosophical challenge for them. It has been an educational process.

Content is the third prong that insurers need to enterprise.

You need individuals coming together that have a good business understanding of the activity or transaction that occurs at any given step of the process and then articulate that for IT to find the right...

When you put these services out on the Web, you can also employ new rules that allow for better data gathering, and better data often equates to profitable business being written because the requirements are...

Carriers have a lot more flexibility today in their choices to buy or customize technology to transform their operations.

Often insurance companies buy applications on a silo-by-silo basis. They’ll lack integration across processes or even similar systems. But we’re now seeing the development of business process management philosophies or managing entire processes. That requires...

The most successful programs will be offered by institutions that make products and services available to their entire customer base, while targeting specific segments based on customers’ life stages, events and expressed needs. The leveraged...

Some boomers may want a view of the website that uses larger fonts. Also, new techno-graphic data indicates that older web users read from left to right, whereas younger users scan the page, searching for...